Privacy Policy

1. Information We Collect

PacketHarbor collects information necessary to provide our network services, including:

• Account Information: Name, email address, billing information, and contact details
• Technical Data: IP addresses, network traffic data, port configurations, and service usage metrics
• Service Data: Bandwidth utilization, latency measurements, routing information, and performance statistics
• Communication Records: Support tickets, emails, and other correspondence

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our network services
• Monitor network performance and troubleshoot issues
• Process billing and payments
• Detect and prevent network abuse, security threats, and violations of our Terms of Service
• Comply with legal obligations and respond to lawful requests
• Communicate service updates, maintenance schedules, and security alerts

3. Information Sharing and Disclosure

PacketHarbor does not sell your personal information. We may share information with:

• Service Providers: Third-party datacenter providers, payment processors, and network monitoring tools
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Network Security: To protect against threats, we may share threat intelligence with security organizations

4. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted transmission of sensitive data (TLS 1.3)
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Physical security at our datacenter facilities
• DDoS mitigation and network security monitoring

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account information: Duration of service plus 7 years for accounting purposes
• Network logs: 90 days for operational purposes
• Billing records: 7 years as required by tax regulations
• Support tickets: 3 years for quality assurance

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Data portability where technically feasible

To exercise these rights, contact us at privacy@packetharbor.com

7. Cookies and Tracking

We use essential cookies for authentication and service functionality. We do not use advertising or tracking cookies.

8. International Data Transfers

Our network infrastructure spans multiple countries. Your data may be processed in the United States, Canada, and the European Union. We ensure appropriate safeguards are in place for international transfers.

9. Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be notified via email to registered customers at least 30 days before taking effect.